Booking and cancellation terms
Updated 23 September 2026
Here you can find the terms concerning bookings, payments, changes and cancellations at Ulvilan Koirametsä.
1
Booking and acceptance of the terms
Use of Ulvilan Koirametsä is based on an advance booking. The
booking applies to the selected date, time, service and duration.
By making a booking, the customer agrees to comply with these booking and cancellation terms and the current use and safety instructions of the dog forest.
By making a booking, the customer agrees to comply with these booking and cancellation terms and the current use and safety instructions of the dog forest.
2
Booker details
The booker must provide correct and up-to-date contact details and
is responsible for the accuracy of the information provided.
The booking confirmation, access PIN and other important booking messages may be sent to the email address and phone number provided by the booker.
The booking confirmation, access PIN and other important booking messages may be sent to the email address and phone number provided by the booker.
3
Payment and confirmation
The total price of the booking is displayed before payment. The
booking is confirmed after successful payment.
The customer must check the date, time, duration and other booking details shown in the booking confirmation.
The customer must check the date, time, duration and other booking details shown in the booking confirmation.
4
Changing a booking
The time of a confirmed booking cannot be directly moved or changed
to another time.
If the customer wishes to use another time, the original booking must be cancelled in accordance with these cancellation terms and a new booking must be made for the desired time.
If the customer wishes to use another time, the original booking must be cancelled in accordance with these cancellation terms and a new booking must be made for the desired time.
5
Cancellation by the customer
A booking may be cancelled at least 24 hours before its scheduled
start time. In this case, the amount paid for the booking will be
refunded in full.
If there are less than 24 hours until the booking begins, the amount paid will not be refunded.
This cancellation right is a contractual cancellation option offered by Ulvilan Koirametsä. A leisure service booked for a specific date or period is generally excluded from the standard 14-day withdrawal right applicable to distance contracts.
If there are less than 24 hours until the booking begins, the amount paid will not be refunded.
This cancellation right is a contractual cancellation option offered by Ulvilan Koirametsä. A leisure service booked for a specific date or period is generally excluded from the standard 14-day withdrawal right applicable to distance contracts.
6
Late arrival and unused bookings
The booking begins and ends at the times stated in the booking
confirmation. Late arrival does not extend the booking period.
If the customer does not use all or part of the booked time, the unused time or booking will not be credited or refunded unless otherwise stated in these terms.
If the customer does not use all or part of the booked time, the unused time or booking will not be credited or refunded unless otherwise stated in these terms.
7
Weather conditions
The dog forest is an outdoor service and its use is affected by
weather conditions. Normal or seasonally foreseeable conditions,
such as rain, snow, cold, heat or wind, do not entitle the customer
to a refund after the normal cancellation period has expired.
If Ulvilan Koirametsä considers the area unsafe due to exceptional or dangerous weather conditions and closes the area, the amount paid for the booking will be refunded in full.
If Ulvilan Koirametsä considers the area unsafe due to exceptional or dangerous weather conditions and closes the area, the amount paid for the booking will be refunded in full.
8
Cancellation by Ulvilan Koirametsä and force majeure
Ulvilan Koirametsä may cancel a booking or prevent access to the
area if the service cannot be provided safely or appropriately.
This may be caused, for example, by exceptional or dangerous weather, an authority order, sudden damage to the area, a significant technical failure or another circumstance beyond the reasonable control of Ulvilan Koirametsä.
If Ulvilan Koirametsä cannot provide the paid booking period, the amount paid for the booking will be refunded in full.
To the extent permitted by applicable law, Ulvilan Koirametsä is not liable for indirect loss or costs caused by a force majeure event.
This may be caused, for example, by exceptional or dangerous weather, an authority order, sudden damage to the area, a significant technical failure or another circumstance beyond the reasonable control of Ulvilan Koirametsä.
If Ulvilan Koirametsä cannot provide the paid booking period, the amount paid for the booking will be refunded in full.
To the extent permitted by applicable law, Ulvilan Koirametsä is not liable for indirect loss or costs caused by a force majeure event.
9
Booking time and use of the area
The area may only be entered after the customer's own booking has
started and must be vacated when the booking ends. The customer must
ensure that the area is available for the next booking on time.
The customer must follow all use and safety instructions and other instructions provided for the area and must keep the area tidy.
The customer must follow all use and safety instructions and other instructions provided for the area and must keep the area tidy.
10
Gate, lock and PIN code
The gate and lock must be used for their intended purpose and in
accordance with the provided instructions.
The customer is responsible for properly closing the gate and lock at the end of the booking. Before leaving, the customer must make sure that the gate is closed and the lock has locked correctly.
The gate or lock must never be left open for the next customer, even if the next customer is already present or says that they are about to enter. Each customer must enter during their own booking and open the lock using the PIN code assigned to their own booking.
The PIN code is intended only for the booking for which it was issued. It must not be given to the next customer or used outside the booking.
Any problem with the gate or lock must be reported to Ulvilan Koirametsä as soon as possible. The gate must not intentionally be left open.
The customer is responsible for properly closing the gate and lock at the end of the booking. Before leaving, the customer must make sure that the gate is closed and the lock has locked correctly.
The gate or lock must never be left open for the next customer, even if the next customer is already present or says that they are about to enter. Each customer must enter during their own booking and open the lock using the PIN code assigned to their own booking.
The PIN code is intended only for the booking for which it was issued. It must not be given to the next customer or used outside the booking.
Any problem with the gate or lock must be reported to Ulvilan Koirametsä as soon as possible. The gate must not intentionally be left open.
11
Access control and misuse of bookings
Access control is used at the dog forest for safety, proper use of
bookings and investigation of possible incidents.
Irregularities and suspected misuse may be investigated using available access-control and booking information. The customer may be asked to provide an explanation concerning an identified irregularity.
Repeated or material breaches of these terms, the rules of the area or booking times, misuse of access rights, or other conduct that interferes with the service or safety may result in the person being prevented from making new bookings.
Irregularities and suspected misuse may be investigated using available access-control and booking information. The customer may be asked to provide an explanation concerning an identified irregularity.
Repeated or material breaches of these terms, the rules of the area or booking times, misuse of access rights, or other conduct that interferes with the service or safety may result in the person being prevented from making new bookings.
12
Responsibility of the booker and accompanying persons
The booker is responsible for their dogs and for keeping them under
control throughout the visit. The booker is also responsible for
ensuring that accompanying persons comply with these terms and the
use and safety instructions of the dog forest.
The booker must assess whether their dog is suitable for using the area and act in a manner that does not create unnecessary danger or damage to people, animals, structures or the environment.
The booker must assess whether their dog is suitable for using the area and act in a manner that does not create unnecessary danger or damage to people, animals, structures or the environment.
13
Problems, damage and deficiencies
Any problem concerning access, the PIN code, gate, lock, booking or
use of the service must be reported to Ulvilan Koirametsä as soon
as possible.
Damage, broken structures, safety deficiencies or other significant irregularities observed in the area must also be reported as soon as possible.
If the booker, a person under the booker's responsibility or an animal causes damage intentionally or through negligence, liability for the damage is determined in accordance with applicable law.
Damage, broken structures, safety deficiencies or other significant irregularities observed in the area must also be reported as soon as possible.
If the booker, a person under the booker's responsibility or an animal causes damage intentionally or through negligence, liability for the damage is determined in accordance with applicable law.
14
Privacy
Personal data provided in connection with bookings is processed for
booking administration, payments, customer communications, access
management, safety, proper use of the service and investigation of
possible incidents and misuse in accordance with applicable data
protection legislation.
Further information about the purposes and legal bases of processing, retention periods and data subject rights is available in the privacy policy .
Further information about the purposes and legal bases of processing, retention periods and data subject rights is available in the privacy policy .
15
Validity of the terms
These terms apply to bookings for Ulvilan Koirametsä while the
terms are in force.
Ulvilan Koirametsä may update the terms when the service, legislation or operating practices change. As a general rule, a booking is governed by the terms that were in force when the booking was made.
Nothing in these terms limits any mandatory statutory rights of consumers.
Ulvilan Koirametsä may update the terms when the service, legislation or operating practices change. As a general rule, a booking is governed by the terms that were in force when the booking was made.
Nothing in these terms limits any mandatory statutory rights of consumers.
Booking and cancellation terms
Version 1.0 · Updated 23 September 2026